Stage 1: Guidelines for dealing with communication and concerns
If you have any concerns about your child then you should contact the Learning Manager or your child’s tutor to discuss them. In most instances the concern can be resolved at this stage.
If the Learning Manager or tutor cannot resolve the issues then they will record the details including date, name and contact details and refer your concern to the appropriate member of staff within the UTC. You should receive a reply to your concern within 5 working days.
If this does not resolve the issue then you should contact a member of the Senior Leadership Team. You will receive a reply to your concern within 5 working days.
Stage 2: Guidance relating to the Complaint Policy
If you feel your concern hasn’t been properly addressed from stage 1, please see the Complaints Policy for further information including how to access the Complaints Form to put your complaint in writing.